Before you book, we want you to understand exactly how payment works. We offer two payment options — Cash on Delivery and Full Credit Card Processing. They are fundamentally different experiences and it is important to know which one you are choosing before your shipment begins.

1. Your Two Payment Options

Option 1 — Cash on Delivery (COD)

You pay the carrier driver directly at the time of delivery. Only the broker fee is charged on the credit card by Approved Transport Group, LLC. The transport portion of your shipment is made in person at the delivery location.

What you need to know:

Cash is the standard and expected form of payment at delivery
You are responsible for having the full COD amount available in cash at the time of delivery
Personal checks are not accepted
Some drivers may accept Zelle or Venmo as an alternative to cash — however this must be requested and approved by your Approved Auto Transport agent before dispatch. Do not assume a driver will accept digital payment without prior written confirmation from us
Approved Transport Group, LLC does not process, hold, or handle COD payment — the transaction is directly between you and the carrier driver
If you are not present at delivery or do not have the COD amount available, the driver may not release your vehicle

Option 2 — Full Credit Card Processing

You pay Approved Transport Group, LLC directly by credit card. We pay the carrier on your behalf. You never exchange payment with the driver at any point during the shipment.

What you need to know:

Your credit card is charged by Approved Transport Group, LLC — not by the carrier
No cash is required or expected from you at pickup or delivery
The driver will not ask you for payment at any point
Transparent pricing — our broker fee and the carrier cost are quoted separately, and the amount charged to your card is the complete payment for your shipment
No deposits — your card is charged only after a carrier has been assigned and dispatched for your shipment per our Cancellation & Refund Policy
Accepted cards: Visa, Mastercard, American Express, Discover

2. Which Option Is Right for You?

	COD	Full Credit Card
Who collects payment	Carrier driver at delivery	Approved Transport Group LLC
When you pay	At delivery in person	After carrier is assigned
Cash required at delivery	Yes	No
Driver interaction about payment	Yes	None
Credit card charged by broker	Yes — broker fee only, transport paid COD	Yes
Dispute process if issue arises	Contact us directly	Contact us directly

3. When Is Your Credit Card Charged?

This section applies to Full Credit Card Processing orders only. Your credit card is never charged before a carrier has been assigned and dispatched for your shipment. We do not collect deposits. You will not see a charge on your card until your shipment is actively in progress with a confirmed carrier.

4. Billing Descriptor

If you choose Full Credit Card Processing, the charge on your credit card statement will appear as: APPROVED AUTO TRANSPORT. If you see this charge and have questions, please contact us before contacting your card issuer. We are available at (888) 594-2804 and info@approvedautotransport.com and can resolve most questions immediately.

5. Disputes and Questions About Your Charge

We stand behind every shipment we broker. If you have a question or concern about a charge, we strongly encourage you to contact us directly before taking any other action. Most billing questions can be resolved with a single phone call.

Phone: (888) 594-2804
Email: info@approvedautotransport.com
Hours: Standard business hours — after hours messages responded to first thing the following morning
Our commitment: We will respond to every billing inquiry within one business day.

6. COD Amount and Confirmation

Your COD amount will be confirmed in writing in your booking confirmation and dispatch notification before your pickup date. Never pay a COD amount that differs from the amount confirmed in writing by your Approved Auto Transport agent. If a driver requests a different amount at delivery, do not pay and contact us immediately at (888) 594-2804.

7. Contact

Questions about payment before you book?

Phone: (888) 594-2804
Email: info@approvedautotransport.com

Payment Terms & Methods