Cancellation & Refund Policy

1. Payment Authorization Policy

Approved Transport Group, LLC does not collect payment upfront. Your credit card or account will only be charged the designated broker fee once a licensed, insured carrier has been officially dispatched, scheduled, and assigned a specific pickup window for your vehicle.

2. Customer-Initiated Cancellations

We understand plans change. Our cancellation policy is based on the stage of your shipment at the time of cancellation request.

Before Carrier Assignment: If you cancel before a carrier has been assigned and dispatched to your shipment, you will not be charged any broker fee. No payment will have been collected at this stage per our payment policy above.

After Carrier Assignment, Before Pickup: If you cancel after a carrier has been assigned and dispatched but before your vehicle has been picked up, a cancellation fee of up to 50% of the agreed broker fee may apply to cover carrier coordination costs and administrative work already performed. You will be notified of any applicable fee before processing.

After Vehicle Pickup: Once your vehicle has been picked up by the carrier, the shipment is in progress and the full broker fee is non-refundable. The carrier contract is active and cannot be cancelled without potential additional fees from the carrier for which you would be responsible.

How to Cancel: Submit all cancellation requests in writing to info@approvedautotransport.com or call (888) 594-2804. Cancellations are effective upon written confirmation from Approved Transport Group, LLC.

3. Carrier-Initiated Cancellations

Approved Transport Group, LLC will immediately initiate a priority search to locate an alternative, equivalent carrier at no additional broker cost to you, within 72 calendar hours of the original cancellation notice. If we haven't secured a replacement within that window, it's your call: take a full 100% refund of any broker fee collected, or have us keep searching, with a check-in every 72 hours until we find a match or you decide to take the refund. If a replacement carrier is secured within this window, any price difference is handled under our Approved Price Promise.

4. How to Request a Refund

Eligible refund requests may be submitted immediately via email to info@approvedautotransport.com or by calling (888) 594-2804. Approved refunds are processed to the original form of payment within 2 to 5 business days, subject to your banking institution's processing times.

5. Information Changes & Price Adjustments

We reserve the right to adjust your price if material facts about your shipment change after booking — including a change in pickup or delivery location, date modifications, or a change in the vehicle being shipped. If you decline a revised price resulting from one of these changes, you may cancel without penalty.

This does not apply when the price adjustment is the result of the vehicle's actual condition, modifications, or dimensions differing from what was described when you requested your quote — for example, an undisclosed lift kit, oversized tires, or aftermarket modifications, documented by our carrier at pickup. If you decline to proceed at the corrected price in that case, the standard post-assignment cancellation fee described above (up to 50% of the broker fee) applies instead.

6. Force Majeure

Approved Transport Group, LLC shall not be liable for delays or cancellations resulting from circumstances beyond our reasonable control including but not limited to severe weather events, natural disasters, government actions, or widespread transportation disruptions. In such cases we will work with you to reschedule at no additional broker cost.

7. Contact

Email: info@approvedautotransport.com

Phone: (888) 594-2804