Cancellation & Refund Policy
Last updated: July 2026
1. Deposit Authorization Policy
Approved Transport Group, LLC does not charge any broker fees or deposits upfront. Your credit card or account will only be charged the designated broker fee once a licensed, insured carrier has been officially dispatched, scheduled, and assigned a specific pickup window for your vehicle.
2. Customer-Initiated Cancellations
We understand plans change. Our cancellation policy is based on the stage of your shipment at the time of cancellation request.
Before Carrier Assignment: If you cancel before a carrier has been assigned and dispatched to your shipment, you will not be charged any broker fee. No payment will have been collected at this stage per our deposit policy above.
After Carrier Assignment, Before Pickup: If you cancel after a carrier has been assigned and dispatched but before your vehicle has been picked up, a cancellation fee of up to 50% of the agreed broker fee may apply to cover carrier coordination costs and administrative work already performed. You will be notified of any applicable fee before processing.
After Vehicle Pickup: Once your vehicle has been picked up by the carrier, the shipment is in progress and the full broker fee is non-refundable. The carrier contract is active and cannot be cancelled without potential additional fees from the carrier for which you would be responsible.
How to Cancel: Submit all cancellation requests in writing to info@approvedautotransport.com or call (888) 594-2804. Cancellations are effective upon written confirmation from Approved Transport Group, LLC.
3. Carrier-Initiated Cancellations
In the rare event that an assigned carrier cancels or fails to perform within the scheduled pickup window due to mechanical failure, weather, or unforeseen logistics delays, Approved Transport Group, LLC will immediately initiate a priority search to locate an alternative equivalent carrier at no additional broker cost to you.
4. Refund Eligibility — Carrier Cancellation
If a carrier cancels and Approved Transport Group, LLC is unable to secure a verified alternative carrier within 72 calendar hours of the original cancellation notice, you are entitled to a full 100% refund of any broker fee collected.
5. How to Request a Refund
Eligible refund requests may be submitted immediately via email to info@approvedautotransport.com or by calling (888) 594-2804. Approved refunds are processed to the original form of payment within 2 to 5 business days, subject to your banking institution's processing times.
6. Price Adjustments
Quoted pricing is based on information provided at the time of booking including vehicle type, condition, and route. If material information changes after booking — such as a non-running vehicle not previously disclosed, a change in pickup or delivery location, or a significant change in requested dates — Approved Transport Group, LLC reserves the right to adjust pricing accordingly. You will be notified of any adjustment before it is applied and may cancel without penalty if you do not accept the revised price.
7. Force Majeure
Approved Transport Group, LLC shall not be liable for delays or cancellations resulting from circumstances beyond our reasonable control including but not limited to severe weather events, natural disasters, government actions, or widespread transportation disruptions. In such cases we will work with you to reschedule at no additional broker cost.
8. Contact
Email: info@approvedautotransport.com
Phone: (888) 594-2804